"Thanks for all your help with our website and your
suggestions. We get so many comments on our web site.
Web reservations are going great. Your other marketing
advice is working well too!"
Inn at The Rostay, Bethel, Maine
(Integrated Marketing and Sales
for the 21st Century),
President - December 1995 to Present
Founder of highly successful marketing, sales, public relations, and Internet development marketing agency specializing in Hospitality marketing.
"To produce and implement hard hitting integrated marketing and communications strategies. To produce extraordinary results for our select group of clients utilizing everything from basic brochures to interactive Web sites and everything in between."
Previous Professional Experience
Shawmut Ocean Resort & Conference Center, Kennebunkport, ME
General Manager - October 1994 to December 1995.
Shawmut Inn Inc., 22 acre oceanfront resort property located one mile north of George Bush's summer home. Considered to be one of the "Big 3" hotel properties in Kennebunkport. 90 rooms, 6 conference rooms, fine dining restaurant. Mission: to increase revenues and bottom line of resort and lead the conversion of the property to 5 star status as a Vacation Ownership resort.
Increased overall resort revenues 32% in first year!
Lowered cost of sales from 88 to 83%.
Room Revenues up 38%!
Corporate Group Business up 49%!
Social Group Business up 17%!
Instituted entirely new systems, pricing schemes, and packaging.
Hired and trained almost entirely new staff.
Coordinated entire new marketing and media campaigns with all new creative.
Instituted all new sales reports and sales tracking programs.
Totally rewrote all resort operating plans and schedules.
Established priority of capital projects for resort improvements.
Waterville Valley Resort, Waterville Valley, NH 03215
Co-Director of Sales and Marketing - November 1993 to October 1994.
Director of Sales - July 1992 through November 1993.
Waterville Company Inc. is a year round resort village (including 7 lodging properties), conference center and recreation company located in the White Mountain Region of New Hampshire. Company sales exceeded 19 million annually.
Areas of responsibility:
All group and conference marketing and sales with sales staff of up to 7.
Central reservations and staff of 5 to 14.
Responsible for 26,000 vacation room nights and 21,000 group room nights in 93/94.
Resort pricing and packaging on a year round basis for lodging, both vacation and group, lifts, recreation, summer programs, etc.
All corporate, lodging, ski shop and off-site ticket sales.
In-house television station and video department.
In July ‘94 assumed all Director of Hospitality functions including Conference Center and Town Square Condominiums lodging and operational responsibilities.
Reported directly to President.
75% two year gross revenue increase in vacation sales (lodging bureau).
679% increase in group vacation sales ($100,000 to $679,000).
37% increase in off-site lift ticket sales.
11% increase in Conference Business.
20% increase in revenues at the Waterville Valley Conference Center.
1,000% increase in Motorcoach market ($0 to $100,000)
Village at Smugglers' Notch, Smugglers' Notch VT 05464
Director of Marketing (Skiing & Groups) - July 1987 through July 1992.
Sales Director - March 1985 through July 1987.
Group Sales Representative - April 1984 through March 1985.
An award winning 1,235 acre year round resort complete with 350 condominiums units (including 8 million per year vacation ownership program in 1992), conference center, and year round recreational amenities.
Specific areas of responsibility included:
Oversaw all group sales and marketing operations of group lodging business.
Marketing, selling, positioning, advertising, promotions, and budgeting for all day lift ticket sales including: Day Lifts, Group Lifts, Off-site ticket sales, and Season Pass and Frequent Skier Programs.
Produced, purchased and placed all radio, television, and newspaper advertising in the Vermont, Quebec, and northern New York markets.
Designed and oversaw production all lift and group promotional pieces including trail maps, group travel planners, self mailers, etc.
Oversaw all personnel and computer systems in lift ticket booths.
Reported directly to President.
Smugglers’ Notch Accomplishments:
Years of sustained growth in the Group Sales business.
Helped establish Smugglers' Notch as "America's Family Resort".
Helped increase resort skier visits from 140,000 to 234,000 annually.
87% increase in Season Pass Sales and Frequent Skier Programs.
Researched, purchased, and installed new computerized ticketing system.
Sugarbush Valley Ski Resort, Sugarbush VT
Group Sales Director - December 1982 through April 1984.
On Mountain Internship (all area's of resort operations) - August 1982 through Dec. 1982.
Accomplishments: 40% one year increase in group sales revenues.
University of Colorado, Boulder. Commercial Recreation Management Degree with a minor in Business 1982.
Vice President Waterville Valley Region Chamber of Commerce.
Member Ski NH & Vermont Ski Area Association marketing committees.
Vice President Ski 93 marketing association.
Board of Director Ski the Whites
Co-founder Ski Vermont's Classics.
Creator and Founder of Tour Fore Golf Tour Company.
Member Kennebunkport Chamber of Commerce Marketing Committee
Member Maine State Department of Economic Development Regional Assistance Committee
Nominated FAME (Finance Authority of Maine) Entrepreneur of the Year.
Maine Innkeepers Association
Maine Tourism Association
Kennebunk-Kennebunkport Chamber of Commerce
Old Orchard Beach Chamber of Commerce